Frequently Asked Questions

Find answers to common questions about RejuvaNest wellness products, UK delivery, returns, and more. Can't find what you're looking for? Contact our UK customer service team.

🌿 Product Questions

Are your aromatherapy diffusers suitable for UK homes?

Absolutely! Our electric diffusers are designed for UK voltage (240V) and work perfectly in British homes and flats. They're compact, energy-efficient, and quiet.

What size pillow should I choose?

Our ergonomic pillows are designed to fit standard UK pillow cases. The memory foam contours to your neck shape, making them suitable for most adults.

Are your products safe and tested?

Yes, all our wellness products meet UK safety standards and are tested for quality and performance before we offer them to customers.

How do I clean and maintain my products?

Each product comes with care instructions. Generally:

• Diffusers: Clean with damp cloth, empty water after each use
• Pillows: Use removable covers where provided, spot clean foam

Do you offer warranties?

Yes, our products come with manufacturer warranties. Contact us if you experience any issues within the warranty period.

📦 Order Questions

How do I track my UK order?

Once your order ships, we'll email you tracking information. You can track your package using the provided tracking number.

Can I change or cancel my order?

You can cancel or modify orders within 2 hours of placing them. After this, orders enter our fulfillment process. Contact us immediately if you need changes.

What payment methods do you accept?

We accept all major UK payment methods including:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay, Google Pay
• Shop Pay

Is my payment information secure?

Yes, we use SSL encryption and are fully PCI compliant. Your payment information is secure and protected.

Do you offer gift cards?

Yes! Gift cards are perfect for wellness enthusiasts. They can be used on any RejuvaNest products and never expire.

💬 Customer Support

How can I contact UK customer service?

Email: RejuvaNest@outlook.com
UK Business Hours: Monday-Friday, 9am-5pm GMT
Response Time: Within 24 hours for all UK enquiries

Do you have a phone number?

Currently, we provide support via email for the fastest response. Our UK customer service team responds to all enquiries within 24 hours.

Can you help me choose the right product?

Absolutely! Our UK customer service team can provide personalised recommendations based on your wellness needs. Just email us with your requirements.

🏠 Wellness & Usage Questions

How do I use an aromatherapy diffuser?

1. Fill with water to the max line
2. Add 3-5 drops of essential oil
3. Plug in and select your settings
4. Enjoy the relaxing mist and fragrance

Which essential oils work best?

Popular choices for UK customers include:

• Lavender: Relaxation and better sleep
• Eucalyptus: Mental clarity and focus
• Peppermint: Energy and alertness
• Tea Tree: Purifying and cleansing

How do ergonomic pillows help with neck pain?

Our ergonomic pillows provide proper cervical spine alignment, reducing pressure on neck muscles and joints. The memory foam contours to your unique shape for personalised support.

Are your products suitable for sensitive skin?

Our pillow covers are made from hypoallergenic materials. For diffusers, always use high-quality essential oils and ensure proper ventilation.

🛒 Shopping Questions

Do you offer bulk or wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us with your requirements for a custom quote.

Do you have a loyalty program?

We're working on a loyalty program for our valued UK customers. Sign up for our newsletter to be the first to know when it launches!

Can I get product recommendations?

Of course! Based on your wellness goals, our team can recommend the perfect products. Email us with details about what you're looking to achieve.

Quick Links:

• UK Delivery & Returns Policy
• Shop Aromatherapy Products
• Shop Sleep & Comfort Products
• About RejuvaNest